Returns & Exchanges
At Iron Neck, we stand behind our training equipment and offer a 30-day return policy to ensure you are completely satisfied with your performance gains. If you are not happy with your purchase, we provide a streamlined process for returns and size exchanges on all eligible items.
Initiate Your Request
Visit our online returns portal with your order number and shipping zip code to select the items you wish to return or exchange.
Print Shipping Label
Once your request is approved, we will email you a prepaid shipping label and a return authorization form to include inside your package.
Pack and Ship
Securely pack your Iron Neck gear in its original packaging to prevent damage during transit and drop it off at any authorized carrier location.
Quality Inspection & Refund
After our warehouse team inspects the returned equipment, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing